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Frequently asked Questions

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FAQs

Why didn’t I receive a confirmation email even though the website indicates my order has been successfully processed?

If you haven't received a confirmation email, please check your spam folder. If it's not there, you may have entered an incorrect email address. Please contact our staff for assistance.  

How do I know my order was successfully processed?

You will receive a confirmation email once your order has been processed. Additionally, you can check the status of your order by logging into your account on our website.

Can I specify the denominations I would like in my order?

Please note that the availability of different denominations may vary depending on current stock levels. After placing your order online, you’re welcome to specify your preferred denominations by calling or emailing the selected store directly.  

Does RedRate charge a handling fee?

For online orders of AUD 300 or more, no handling fee applies. For in-store purchases, a handling fee of AUD 5 is charged for transactions under AUD 200. 

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