Frequently asked Questions

PayID lets you make fast and secure payments using our email address instead of a BSB and account number. It’s quicker than a traditional bank transfer, helping us process your order sooner. 

You can use PayID via your online or mobile banking app with most major Australian banks. There’s no surcharge. Please note: 

1. Some banks limit PayID payments to $2,000 per transaction. 

2. Commonwealth Bank may hold your first payment to a company for up to 24 hours for security reasons. 

Need help using PayID? Check out https://www.auspayplus.com.au/solutions/payid  for more information about PayID or contact your bank for more information. 

If you have any questions or need assistance, feel free to get in touch with your nearest RedRate store. Alternatively, you can email us at info@redrate.com.au and our friendly team will be happy to help. 

Absolutely! You can order multiple foreign currencies in a single transaction—perfect if you're planning to visit several countries. We offer a wide range of global currencies, from popular ones like USD, EUR, and JPY, to more exotic options like AED and ZAR. 

Please note that the total value of each online order must not exceed AUD $10,000. You can explore our full list of available currencies on our website. 

Yes, a valid government-issued photo ID is required when purchasing currency. This applies to both online and in-store orders. You’ll need your ID when placing the order (if prompted) and again when collecting it.

This requirement helps us comply with Australian regulations, prevent illegal activity, and keep your money safe. Rest assured, your personal information is kept secure and is not used for any other purpose. 

Selling your foreign currency to RedRate is quick and hassle-free. Simply visit one of our conveniently located stores across Australia. We offer competitive exchange rates with no hidden fees. 

Here’s how to sell your foreign currency: 

1. Bring your foreign currency banknotes to your nearest RedRate store. 
You can use our “Find Your Nearest Store” tool to check store locations and opening hours. 

2. Our staff will assist you with the exchange, and you’ll walk away with Australian dollars—easy and straightforward! 

Please note: We accept banknotes only, We cannot accept banknotes that are torn, faded or have been sticky taped. Coins are not accepted. 

Yes, you can place an order online and select the option to pick it up at your nearest RedRate store. Please bring a valid ID and your order confirmation for verification. 

If you receive the wrong currency or amount, please contact the branch where you selected to pick up your order within 24 hours for immediate assistance.  

No. But you can cancel your order and place a new one.  

RedRate accepts various forms of payment. For in-store purchases, we gladly accept cash or credit/debit cards (please note a surcharge applies for all EFTPOS payments). For online orders, we accept bank transfer payments, including PayID. Please note that all payments must be made using the customer’s own bank account or card; third-party payments are not accepted. 

If you haven't received a confirmation email, please check your spam folder. If it's not there, you may have entered an incorrect email address. Please contact our staff for assistance.  

You will receive a confirmation email once your order has been processed. Additionally, you can check the status of your order by logging into your account on our website.

Please note that the availability of different denominations may vary depending on current stock levels. After placing your order online, you’re welcome to specify your preferred denominations by calling or emailing the selected store directly.  

For online orders of AUD 300 or more, no handling fee applies. For in-store purchases, a handling fee of AUD 5 is charged for transactions under AUD 200.