• The person who places the order must also be the one who makes the payment and collects the order. (Using a joint account is fine, please provided you are listed as a joint account holder)
• Pay within 30 minutes of placing your order.
• We reserve the right to delay or cancel your order if you fail to follow the payment instructions or do not make the payment in a timely manner

1. From your bank internet banking account or App, select PayID (also known as 'Pay', 'Pay Now', 'Pay anyone')

2. Select email and enter payment@redrate.com.au

3. Enter the total amount to pay (see 'Total Amount' in the order summary section below)

4. Enter this order number in the Description field (Do not re-use previous order reference numbers)

Your order is only confirmed once we have received your payment and sent you the confirmation email.

Your Payment Confirmation email may be delayed due to your bank processing times, especially during outside business hours or on weekends/public holidays. Some banks may also place a 24-hour hold when paying a new PayID recipient. We cannot control this, and you won't be able to collect your order until the funds reach our account.